Customer Care Coordinator

3 weeks ago


Dartford, Kent, United Kingdom Hunter Dunning Full time
Customer Care Coordinator Job Opportunity

Hunter Dunning is seeking a skilled Customer Care Coordinator to join their team in Dartford, Kent. As a key member of the customer service team, you will be responsible for providing exceptional support to homeowners and ensuring their satisfaction with our client's services.

Key Responsibilities:
  • Prioritize customer needs and provide timely support
  • Collaborate with the Head of Customer Service and Customer Service Manager to achieve team goals
  • Communicate effectively with customers to manage expectations and resolve issues
  • Take ownership of non-complex issues and escalate complex ones to the Customer Service Manager
  • Be flexible and cover for the Customer Service Manager as needed
  • Adhere to company policies and guidelines, including those of the NHBC
  • Coordinate with Maintenance Technicians and Sub-Contractors to monitor work progression
  • Organize annual PAT testing for technician's electrical equipment
Required Skills and Experience:
  • Experience in construction/property customer services or customer care coordination
  • Housebuilder background
  • Ability to work under pressure and meet deadlines
  • Proficient in Microsoft Office
What We Offer:
  • Salary up to £34,000
  • Additional Car Allowance
  • Bonus scheme (dependent on individual region's success)
  • Personal Pension Plan
  • Holiday 24 days plus Bank Holidays
  • Share Save scheme
  • Discounts and Benefits on retail and hospitality
  • Employee assistance programme accessible 24/7
  • Private healthcare
  • Income protection scheme
How to Apply:

If you meet the criteria above, please send your CV and portfolio. We receive a high volume of applications, so if you don't hear back within 7 days, consider your application unsuccessful this time. We will keep your details on file for future vacancies.

In accordance with GDPR, by applying for this position, you give us your consent to process your data in-line with our Privacy and Data Protection Policies, available on our website.

Referral Scheme:

We offer a referral scheme, where you can earn £300 worth of vouchers if you introduce us to someone who we then successfully place in a new job role. Simply send us their information, and we'll take care of the rest.

Terms: A candidate is deemed successfully placed once they've started a new job as a result of an introduction made by Hunter Dunning and completed their probation period.



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