Customer Service Coordinator

2 months ago

Dartford, Kent, United Kingdom Hunter Dunning Full time
Job Summary

Hunter Dunning is seeking a highly skilled Customer Care Coordinator to join their team in a busy housebuilding environment. As a key member of the customer service team, you will be responsible for providing exceptional customer service and ensuring that customer expectations are met.

Key Responsibilities
  • Prioritize Customer Needs: Be the first point of contact for customers after completion, prioritizing their needs and resolving any issues in a timely and professional manner.
  • Support Customer Service Team: Assist the Head of Customer Service and Customer Service Manager with day-to-day requirements, ensuring seamless communication and collaboration.
  • Manage Customer Expectations: Clearly explain next steps and potential outcomes to customers, managing their expectations and ensuring they are informed throughout the process.
  • Resolve Non-Complex Issues: Take ownership of resolving non-complex issues, escalating more complex matters to the Customer Service Manager as needed.
  • Collaborate with Maintenance Teams: Work closely with Maintenance Technicians and Sub-Contractors to monitor work progression, ensuring timely completion and high-quality results.
  • Organize Annual PAT Testing: Coordinate the annual PAT testing of technician's electrical equipment, ensuring compliance with company policies and industry standards.
Requirements
  • Experience in Customer Service: Proven experience in customer-facing roles, preferably in a construction or property services environment.
  • Housebuilding Background: A background in housebuilding or a related industry, with a strong understanding of customer needs and expectations.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and external partners.
  • Technical Skills: Proficient in Microsoft Office and other relevant software applications.
What We Offer
  • Competitive Salary: A competitive salary of up to £34,000, depending on experience.
  • Car Allowance: A car allowance to support your daily commute.
  • Bonus Scheme: A bonus scheme, dependent on individual and regional performance.
  • Personal Pension Plan: A comprehensive personal pension plan, ensuring your financial security.
  • Holiday Entitlement: 24 days' holiday, plus Bank Holidays, to relax and recharge.
  • Share Save Scheme: A share save scheme, allowing you to invest in your future.
  • Employee Assistance Programme: Access to an employee assistance programme, providing support and guidance when needed.
  • Private Healthcare: Private healthcare, ensuring your physical and mental well-being.
  • Income Protection Scheme: An income protection scheme, providing financial security in the event of illness or injury.

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