Customer Service Coordinator

4 weeks ago


Dartford, Kent, United Kingdom Morgan Sindall Property Services Full time

Permanent – Full time, 40 hours per week.

We are seeking a Customer Service Coordinator to join our Moat Homes team based in Dartford. As a key member of our team, you will be responsible for scheduling appointments and ensuring our Service Level Agreements are met.

About the Role

You will liaise with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will meet our contractual Service Level Agreements. You will excel in dealing with residents using a range of communication methods including telephony and email.

About You

Candidates will have the following:

  • Social Housing and Repair and Maintenance background.
  • Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
  • Competent in communicating with direct operatives, subcontractors and residents.
  • Basic building maintenance knowledge duration required to undertake a variety of maintenance tasks.
  • Planning knowledge of what works can be sequenced or can be undertaken concurrently.
  • Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
  • Good level of written English.
  • Good computer skills.
  • Good project management skills.
  • Good communication skills ability to communicate with different stakeholders at different levels.
  • Passionate about service delivery and customer satisfaction.

Benefits

  • Profit Share Discretionary Annual Bonus Scheme.
  • 26 Days Holiday & Bank Hols.
  • Enhanced Pension Plan.
  • Healthcare Cash Plan (Including 24hr GP).
  • Life Assurance & Accident Cover.
  • Share Save.
  • Enhanced Maternity & Paternity Pay.
  • Work Perks Discounts & Vouchers.
  • Buy & Sell Holiday.
  • Flexible Working & Flexible Bank Holidays.
  • Cycle to Work.
  • Volunteering (2 days paid).
  • Learning & Development Opportunities.
  • Extensive Wellbeing Support, including EAP.
  • Loyalty & Values Awards.
  • Funded Professional Subscription.


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