Customer Service Coordinator
4 weeks ago
Permanent – Full time, 40 hours per week.
We are seeking a Customer Service Coordinator to join our Moat Homes team based in Dartford. As a key member of our team, you will be responsible for scheduling appointments and ensuring our Service Level Agreements are met.
About the Role
You will liaise with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will meet our contractual Service Level Agreements. You will excel in dealing with residents using a range of communication methods including telephony and email.
About You
Candidates will have the following:
- Social Housing and Repair and Maintenance background.
- Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
- Competent in communicating with direct operatives, subcontractors and residents.
- Basic building maintenance knowledge duration required to undertake a variety of maintenance tasks.
- Planning knowledge of what works can be sequenced or can be undertaken concurrently.
- Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
- Good level of written English.
- Good computer skills.
- Good project management skills.
- Good communication skills ability to communicate with different stakeholders at different levels.
- Passionate about service delivery and customer satisfaction.
Benefits
- Profit Share Discretionary Annual Bonus Scheme.
- 26 Days Holiday & Bank Hols.
- Enhanced Pension Plan.
- Healthcare Cash Plan (Including 24hr GP).
- Life Assurance & Accident Cover.
- Share Save.
- Enhanced Maternity & Paternity Pay.
- Work Perks Discounts & Vouchers.
- Buy & Sell Holiday.
- Flexible Working & Flexible Bank Holidays.
- Cycle to Work.
- Volunteering (2 days paid).
- Learning & Development Opportunities.
- Extensive Wellbeing Support, including EAP.
- Loyalty & Values Awards.
- Funded Professional Subscription.
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