Customer Service Operations Coordinator
6 days ago
We are seeking a skilled Customer Service Operations Coordinator to join our Moat Homes team based in Dartford. As a key member of our team, you will be responsible for coordinating high volumes of calls with clients, sub-contractors, suppliers, and supervisors to schedule appointments.
Your role will involve ensuring that future jobs are appointed in a way that meets our contractual Service Level Agreements and maintains customer confidence. You will excel in dealing with residents through various communication methods, including telephony and email.
Using our MSi system, you will proactively schedule available operatives and subcontractors to jobs, discuss complex repairs, and manage demanding customers who have suffered service failure.
About YouTo succeed in this role, you will require:
- A background in Social Housing and Repair and Maintenance.
- Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
- Strong communication skills to liaise with direct operatives, subcontractors, and residents.
- Basic building maintenance knowledge to undertake a variety of maintenance tasks.
- Planning expertise to sequence works effectively.
- The ability to prioritise works and ensure works-in-progress jobs meet target deadlines.
- Excellent written English and computer skills.
- Effective project management skills.
- Strong communication skills to interact with diverse stakeholders.
- A passion for delivering exceptional service and customer satisfaction.
We offer an attractive package, including:
- Profit Share Discretionary Annual Bonus Scheme.
- 26 Days Holiday & Bank Hols.
- Enhanced Pension Plan.
- Healthcare Cash Plan (Including 24hr GP).
- Life Assurance & Accident Cover.
- Share Save.
- Enhanced Maternity & Paternity Pay.
- Work Perks Discounts & Vouchers.
- Bike to Work.
- Volunteering (2 days paid).
- Lots of Learning & Development Opportunities.
- Comprehensive Wellbeing Support, including EAP.
- Loyalty & Values Awards.
- Funded Professional Subscription.
Estimated salary range: £25,000 - £35,000 per annum depending on experience.
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