3rd Line Voice Engineering Expert
1 week ago
About the Role
We are seeking a highly skilled 3rd Line Voice Engineering Expert to join our team. As a key member of our voice engineering group, you will play a vital role in ensuring the reliability and efficiency of our advanced voice networks.
Your Key Responsibilities
- Manage complex customer queries and ensure SLAs are consistently met
- Configure and troubleshoot VoIP systems (e.g., C20, Q21, DMS100) and voice protocols like SIP, IUP, and ISUP
- Collaborate with customer engineering teams and internal stakeholders to resolve challenges
- Play a vital role in innovation, continuous improvement, and ensuring network reliability
- Provide essential on-call support for pre-planned night shifts
Your Background
To be successful in this role, you will need expertise in voice network configuration and troubleshooting, experience with VoIP systems and protocols like SIP, IUP, and ISUP, excellent problem-solving and communication skills, and a proactive, solution-driven mindset with a strong focus on customer success.
Salary
The estimated salary for this role is £23,000-£31,200 per month (£358-£480 per day), depending on your level of experience and qualifications.
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