3rd Line Technical Support Manager

5 days ago


Reading, Reading, United Kingdom Experis Full time
Technical Requirements:

We are seeking a highly skilled 3rd Line Technical Support Manager to join our team at Experis. The successful candidate will be responsible for providing technical support and ensuring the delivery of high-quality voice services.

The ideal candidate will have excellent problem-solving skills, strong customer communication skills, and experience in provisioning across platforms.

Responsibilities:
  • Managing fault ticketing and provisioning requests to meet customer SLAs
  • Collaborating with the customer engineering team to resolve complex issues
  • Maintaining excellent relationships with customers and internal stakeholders
  • This role may include on-call/out-of-hours support

Estimated Salary: £467 inside IR35 per day. Additional payments may apply for out-of-hours support.



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