IT Support Specialist

4 weeks ago


Reading, Reading, United Kingdom idibu Full time

About Us

At Thames Water, we strive to create an exceptional digital experience for our customers. As a member of our award-winning team, you will play a vital role in helping us deliver our digital transformation and drive business success.

We are seeking a highly skilled Service Desk Agent to join our team. In this role, you will be the first point of contact for IT issues from our user community, providing timely and effective support via various communication channels.

Your Responsibilities

  • Receive, log, and manage calls from internal employees via telephone, email, self-service, and Digital Drop-in Clinics.
  • Provide 1st and 2nd line support - troubleshooting of IT related incidents from in-house software, O365 suite to hardware issues such as mobile phones, Laptops, PCs, printers etc.
  • Work closely with the Incident Management Request Fulfilment team to improve the quality of information to be used by 3rd party support teams to improve the incident resolution times.
  • Knowledge of any of the following key technologies would be beneficial - Windows 10, Office 365, SSCM, Intune, Azure/Active Directory, MFA, SSPR, Power BI, LAPS, Bitlocker.

Your Requirements

  • Experience in a relevant customer-facing experience and IT technical skills.
  • Excellent customer service skills and telephone manner.
  • Experience of working in a fast-paced office environment, with the ability to work under pressure and manage multiple tasks at any one time.

What We Offer

  • An estimated salary range of £24,400 - £32,000 per annum, depending on experience.
  • Annual Leave - 24 days holiday per year (Plus bank holidays) rising to 28 days with service.
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • A wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.


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