Technical Support Specialist

2 weeks ago


Reading, Reading, United Kingdom Brakes Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Brakes. The successful candidate will be responsible for providing 2nd line technical support to end-users in a hybrid working contract with 3 days per week in our Reading office.

Key Responsibilities
  • Managing and closing incidents and service requests
  • Proactive replacement of end of life assets
  • Maintaining accurate asset inventory
Requirements

The ideal candidate has a good working knowledge of IT security, infrastructure, and service standards, and experience with Microsoft products, MDM platforms, and networking. Excellent interpersonal skills and customer service focus are essential.

What We Offer

We offer a competitive salary, pension scheme, and generous holiday allowance as part of our benefits package. Our team is dedicated to delivering exceptional results and we are looking for someone who shares our passion for excellence.



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