Customer Service Representative
2 days ago
We are seeking a talented and customer-focused individual to join our team as a 1st Line Customer Support Agent. As a key member of our Contact Centre, you will play a vital role in delivering exceptional customer service to our diverse range of customers. If you have a passion for excellent customer service and enjoy helping people, we encourage you to apply.
About the Role:
This is a temp to perm opportunity with a leading provider of outsourced customer services solutions. You will work Monday to Friday shift hours, with no weekend work to suit your work-life balance. The hourly rate for this position is £12.00, and you will have access to internal incentive schemes, private medical, dental, and pension schemes, and discounts from various retailers. Additionally, you will receive up to 28 days paid holiday per year and weekly pay.
The successful candidate will be responsible for dealing with customer inquiries via inbound calls, capturing and maintaining customer data, assessing claims, and supporting the digitisation of claimant services. To excel in this role, you will require good verbal and written English and Welsh communication skills, as well as evidence of a cleared DBS certificate.
Key Responsibilities:
* Deliver exceptional customer service through inbound calls, ensuring a smooth customer care journey
* Capture, maintain, and ensure quality and safety of customer data
* Assess claims and deal with customer enquiries via electronic means
Requirements:
* Good verbal and written English and Welsh communication skills
* Evidence of a cleared DBS certificate
Benefits:
* Internal incentive schemes
* Private medical, dental, and pension schemes
* Discounts from various retailers
* Up to 28 days paid holiday per year
* Weekly pay
Adecco Benefits:
* Exclusive access to Adecco Associate Benefits, including retail, gym, and leisure discounts, eye care vouchers, and mental health support
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