Business Growth Officer

2 days ago


Edinburgh, Edinburgh, United Kingdom Scottish Building Society Full time

About the Job

We are looking for a Business Growth Officer to join our team at the Scottish Building Society. As a key member of our team, you will play a crucial role in supporting the growth and retention of our existing members and the acquisition of new members.

Key Responsibilities

  • Member Engagement: You will engage with our members through regular contact, increasing awareness of our service offerings and promoting online services.
  • Transaction Processing: You will process transactions, including opening new accounts, while adhering to regulatory requirements.
  • Customer Support: You will provide exceptional customer support, resolving complaints in a timely manner and escalating issues as necessary.
  • Account Management: You will manage member accounts, performing tasks such as transfers, cheque requests, and Faster Payments.
  • Operational Excellence: You will maintain up-to-date knowledge of operating procedures and contribute to their development and improvement.
  • Collaboration and Training: You will work collaboratively with colleagues and participate in training and mentoring programs.
  • Technology and Financial Services Expertise: You will leverage your Microsoft Office skills and experience in a Financial Services environment to drive business success.

Compensation and Benefits

The estimated salary for this role is £22,000-£25,000 per annum, depending on experience. We also offer a competitive benefits package, including opportunities for career growth and professional development.



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