Service Desk and Support Services Manager

2 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom TELSTRA Associates Full time

Telstra Associates is seeking an experienced Service Desk and Support Services Manager to work onsite in Maidenhead. This full-time position involves both on-site and field work.

The ideal candidate will be responsible for managing the service desk, overseeing a team of support analysts, and providing 1st and 2nd line incident and request fulfillment.

This role also requires working closely with IT technicians, participating in Major Incident Management processes, and tracking ticket trends.

Key responsibilities include identifying areas for improvement, implementing actions, and documenting all work and processes. The successful candidate will also be responsible for onboarding new services, ensuring staff training, and collaborating with stakeholders.

The estimated salary for this position is around £55,000-£65,000 per annum, depending on experience. If you are a motivated professional looking to take on a challenging role, please apply.

The company offers a range of benefits, including competitive salaries, bonuses, and opportunities for career growth.

This is a fantastic opportunity to join a dynamic team and contribute to the success of Telstra Associates.



  • Maidenhead, Windsor and Maidenhead, United Kingdom Telstra Associates Full time

    Job Title: ITIL Certified Service Desk Team LeaderWe are seeking an experienced Service Desk Team Leader to join our team at Telstra Associates in Maidenhead. This is a full-time permanent role that requires onsite work as well as occasional field work. The successful candidate will have a strong background in ITIL and service management, and will be able to...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Look Ahead Care Support and Housing Full time

    About the JobWe are looking for a skilled Support Services Coordinator to join our Young People service in Maidenhead. As a core member of our team, you will be responsible for coordinating support services and ensuring seamless delivery of our programs.Salary: £24,960 per annum. We offer a competitive benefits package, including 25 days Annual Leave,...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Supply Desk Full time

    We are seeking a highly qualified Support Staff Member to join our team in Berkshire. The ideal candidate will have experience and/or qualifications in working with students with Social, Emotional, and Mental Health (SEMH) needs.The role will require the following responsibilities:Collaborating with the teacher and assisting with creating and delivering...

  • Front Desk Ambassador

    4 weeks ago


    Maidenhead, Windsor and Maidenhead, United Kingdom Olde Bell Full time

    Experience the Art of HospitalityWe are seeking a Front Desk Ambassador to join our team at The Olde Bell, one of the oldest inns in the world. As a Front Desk Ambassador, you will be the first point of contact for our guests and will play a vital role in ensuring their stay with us is nothing short of exceptional.About the RoleThis is an excellent...

  • Front Desk Ambassador

    4 weeks ago


    Maidenhead, Windsor and Maidenhead, United Kingdom Thames Riviera Hotel Full time

    Unlock a Career in Hospitality at Thames Riviera HotelWe are excited to offer the role of Front Desk Ambassador at our prestigious hotel, situated on the banks of the River Thames in Maidenhead.About the RoleAs a Front Desk Ambassador, you will be the face of our hotel, providing exceptional customer service to our guests from check-in to check-out. Your...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    Job SummaryWe are seeking a highly skilled and experienced Service Delivery Specialist to join our Unified Support Ltd team in Maidenhead. As a key member of our service team, you will be responsible for providing field-based service and support to our clients across the UK.


  • Maidenhead, Windsor and Maidenhead, United Kingdom Thames Riviera Hotel Full time

    Thames Riviera Hotel is seeking a skilled Front Desk Representative to join our team. As a key member of our front office, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work in a...

  • Front Desk Associate

    2 weeks ago


    Maidenhead, Windsor and Maidenhead, United Kingdom Olde Bell Full time

    Olde Bell is a unique establishment that has captured the essence of English hospitality. Our team is passionate about providing exceptional customer service and ensuring every guest has a memorable stay.We are seeking a Front Desk Associate to join our team, who will be the friendly face that welcomes guests and makes their first impression unforgettable...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Sanctuary Personnel Ltd Full time

    Job Title: Family Support Services ManagerLocation: Maidenhead, BerkshireSalary: £38 per hour (assignment rate)Contract Type: Locum, 3-Month contractHours of Work: Full-timeAbout the Role:This is a fantastic opportunity to work as a Family Support Services Manager with Sanctuary Personnel Ltd, providing temporary staffing solutions for the social care...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Unified Support Ltd Full time

    Job Description:We are seeking a skilled Audio Visual Service Engineer to join our team at Unified Support Ltd.The successful candidate will be responsible for providing field-based service and support to our clients.The role involves servicing and supporting audio-visual, video conferencing, pro audio, and control equipment.The ideal candidate will have...


  • Maidenhead, Windsor and Maidenhead, United Kingdom RBH Full time

    Hotel Front Desk RoleWe are seeking a Guest Service Assistant to join our team at The Olde Bell. As a Guest Service Assistant, you will play a key role in delivering exceptional guest service and ensuring that every guest has a memorable stay with us.Responsibilities include:Providing timely and efficient service to guestsGreeting and checking-in guests,...

  • Front Desk Ambassador

    4 weeks ago


    Maidenhead, Windsor and Maidenhead, United Kingdom RBH Full time

    About UsRBH Hospitality Management is a leading hospitality company that values its people and strives to create a unique experience for its guests.The RoleWe are looking for a skilled Guest Service Assistant to join our team at The Olde Bell in Maidenhead. As a key member of our front desk team, you will be responsible for delivering exceptional customer...


  • Maidenhead, Windsor and Maidenhead, United Kingdom RBH Full time

    The Olde Bell, a unique venue that embodies the essence of English hospitality, is seeking a skilled Customer Service Professional to join our team. Located in Maidenhead, we offer a competitive salary and excellent benefits package.Job OverviewWe are an enthusiastic and authentic bunch of individuals who truly care about teamwork and great service. As a...


  • Maidenhead, Windsor and Maidenhead, United Kingdom ACT Lighting Inc Full time

    Job Overview: We are seeking an experienced Technical Support Associate to join our team at ACT Lighting Inc. The ideal candidate will have a strong background in computer hardware troubleshooting and repair, with excellent communication skills and a passion for delivering world-class customer service.The successful candidate will be responsible for...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Supply Desk Full time

    Job Title: Support Assistant for Special Needs StudentsJob Type: Part-time or Full-timeAbout the School: Our partner school is a good-rated institution in Berkshire, committed to providing a nurturing environment that allows children to thrive despite challenges. They seek an experienced support staff member to assist with students who require special needs...


  • Maidenhead, Windsor and Maidenhead, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is looking for a Support Services Specialist to join our team in Maidenhead. This role involves providing support to individuals with disabilities in their daily activities and personal development.Key Responsibilities:Support individuals with disabilities in daily living activities and promote independence.Implement care plans and...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Pulse Healthcare Full time

    Job OverviewPulse Healthcare is seeking a highly skilled Lead Therapist to spearhead our therapy services in an innovative educational setting dedicated to supporting pupils with complex needs associated with Autism Spectrum Disorders.This permanent role offers a competitive salary of £52,500 - £58,000 per annum, depending on experience, and the...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Social Sciences and Humanities Research Council Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at the Social Sciences and Humanities Research Council. As a key member of our operations function, you will play a crucial role in delivering exceptional customer service and ensuring seamless order processing.Key Responsibilities:Order Processing: Maximize...


  • Maidenhead, Windsor and Maidenhead, United Kingdom TREVETT PROFESSIONAL SERVICES LTD Full time

    About the RoleWe are seeking an experienced Senior Building Services Maintenance Specialist to join our team at TREVETT PROFESSIONAL SERVICES LTD. The successful candidate will be responsible for carrying out planned preventative maintenance and reactive tasks on building services equipment.Key Responsibilities:Maintenance of building services equipment,...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Auto Skills UK Full time

    About the Role:We are seeking an Accommodation Services Administrator to support our Service Department with day-to-day tasks.Key Tasks:Booking Management: Manage bookings in the Service DepartmentSales Development: Develop sales by upselling works to be completed and special offers/service plansEssential Skills:Previous experience as a Service...