Customer Service Representative

5 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Social Sciences and Humanities Research Council Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at the Social Sciences and Humanities Research Council. As a key member of our operations function, you will play a crucial role in delivering exceptional customer service and ensuring seamless order processing.

Key Responsibilities:

  • Order Processing: Maximize customer satisfaction by efficiently processing customer orders and analyzing service failures.
  • Resolve Customer Complaints: Ensure timely and effective handling of customer complaints, reducing the number of issues escalated.
  • Enquiry Handling: Obtain and evaluate relevant information to provide accurate responses to customer enquiries.
  • Stock Data Management: Gather data from Demand Planning and provide insights on stock issues to support informed decision-making.
  • Administration: Maintain accurate customer account data and update master records as necessary.

Qualifications and Requirements:

  • Degree or relevant work experience preferred

Essential Skills:

  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of Microsoft Office and SAP software

The estimated salary for this position is $60,000 - $80,000 per annum, depending on location and experience.



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