Front Desk Associate

5 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Olde Bell Full time
Olde Bell is a unique establishment that has captured the essence of English hospitality. Our team is passionate about providing exceptional customer service and ensuring every guest has a memorable stay.

We are seeking a Front Desk Associate to join our team, who will be the friendly face that welcomes guests and makes their first impression unforgettable from check-in to check-out. This role involves handling check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly. You will also process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.

As a Front Desk Associate at Olde Bell, you will be working closely with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly. You will also be responsible for keeping the front desk looking sharp, creating an inviting and professional vibe for every visitor. With strong communication skills and a welcoming personality, you will make every guest feel valued and respected.

The ideal candidate will have a keen eye for detail, especially when it comes to handling guest needs and reservations. A problem-solver who can think on their feet, you will handle any situation with a positive attitude. As part of our team, you will enjoy flexible working arrangements, discounted hotel room rates, and access to a benefits package that truly works for our people.

A DAY IN THE LIFE OF OUR TEAM
You will work in a fast-paced environment where no two days are the same. With high energy and adaptability, you will thrive in this dynamic setting. You will be required to manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure. By going the extra mile for special requests, you will add that extra touch to make guests' stays memorable.

WHAT WE OFFER YOU
  • A competitive salary of £24,000 per annum, based on experience.
  • Discounted hotel room rates for you and your friends & family.
  • An additional day's leave for your birthday.
  • Enhanced Maternity, adoption & shared parental leave.
  • Course Sponsorship.
  • 30% F&B discount at RBH hotels.
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
  • Flexible working arrangements.
  • Wagestream - choose how and when you get paid.
  • Life Insurance.
  • Employee Assistance Programme.
  • Social and wellness events and activities all year round.
  • Free meals on duty saving you over £1000 per year.

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