Front Desk Ambassador
6 days ago
We are excited to offer the role of Front Desk Ambassador at our prestigious hotel, situated on the banks of the River Thames in Maidenhead.
About the Role
As a Front Desk Ambassador, you will be the face of our hotel, providing exceptional customer service to our guests from check-in to check-out. Your primary responsibility will be to ensure that every guest has a memorable and enjoyable experience at our hotel.
The Ideal Candidate
We are looking for a highly motivated and enthusiastic individual who is passionate about delivering excellent customer service. As a Front Desk Ambassador, you will be the first point of contact for our guests, and your warm and welcoming personality will set the tone for their stay with us.
Your Key Responsibilities
- Provide exceptional customer service to our guests, responding promptly to their queries and requests.
- Check guests in and out efficiently, ensuring that all details are accurate and up-to-date.
- Process bookings and payments with precision, minimizing errors and ensuring a seamless experience for our guests.
- Work collaboratively with the housekeeping and maintenance teams to resolve any issues or concerns raised by our guests.
- Maintain the front desk area, ensuring it is clean, tidy, and visually appealing at all times.
A Day in the Life
As a Front Desk Ambassador, no two days will be the same. You will encounter a variety of situations, from handling room allocations to resolving guest complaints. However, with your excellent communication skills and problem-solving abilities, you will be well-equipped to handle any situation that arises.
What We Offer
In return for your hard work and dedication, we offer a competitive salary of £25,000 per annum, plus a range of benefits, including:
- Discounted hotel room rates for yourself and your friends and family.
- An additional day's leave for your birthday.
- Enhanced maternity, adoption, and shared parental leave.
- Course sponsorship.
- 30% F&B discount at RBH hotels.
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
- Flexible working arrangements.
- Wagestream - choose how and when you get paid.
- Life Insurance.
- Employee Assistance Programme.
- Social and wellness events and activities all year round.
- Free meals on duty saving you over £1000 per year.
EQUAL OPPORTUNITIES
Thames Riviera Hotel is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
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