Guest Services

4 months ago

Maidenhead, United Kingdom SRS Ltd. Full time

**Apprenticeship - Hospitality - Artsy - Showcase your passion**

**Duties**:

- Greet and welcome guests upon arrival
- Assist guests with check-in and check-out processes
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Process reservations and manage room assignments
- Maintain accurate guest records and ensure confidentiality of personal information
- Coordinate with other hotel departments to ensure guest satisfaction
- Handle cash and credit card transactions accurately
- Maintain a clean and organized front desk area

**Experience**:

- Any experience in the hospitality industry or as a Front of House Guest Service Agent is preferred
- Knowledge of hotel operations and procedures is a plus
- Excellent phone etiquette and communication skills
- Bilingual or multilingual abilities are highly desirable

As a Guest Service Agent, you will be the first point of contact for our guests. Your friendly and professional demeanor will create a positive impression and ensure that our guests have a memorable stay. You will handle guest inquiries, provide exceptional customer service, and contribute to the overall success of our hotel.

**Benefits**:

- Competitive pay based on experience
- Opportunities for career growth within the hospitality industry
- Accomodation an option

**Requirements**:

- High school diploma or equivalent
- Strong interpersonal skills and ability to work well in a team environment
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Flexibility to work various shifts, including evenings, weekends, and holidays

**Job Types**: Full-time, Temp to perm

**Salary**: £500.00-£1,000.00 per month

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- On-site parking

Schedule:

- Day shift
- Flexitime
- Night shift
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to Commute:

- Maidenhead (required)

Ability to Relocate:

- Maidenhead: Relocate with an employer provided relocation package (required)

Work Location: In person

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