Guest Service Ambassador

3 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom RBH Full time
About The Olde Bell

We are a unique and historic hotel that offers a sublimely chic experience to our guests. From the London glitterati to meandering souls, we cater to a diverse range of guests who crave a classic countrywide retreat.

Job Summary

We are seeking a Guest Service Assistant to join our team. As a Guest Service Assistant, you will be responsible for delivering outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a professional and courteous manner.
  • Work collaboratively with the Guest Service Manager and other team members to ensure seamless service delivery.
  • Assist with various tasks, including guest check-in, room assignments, and responding to guest inquiries.
  • Develop a strong understanding of the hotel's operations, including front desk, housekeeping, and food and beverage services.
  • Participate in ongoing training and development to enhance your skills and knowledge.
Requirements
  • Excellent communication and interpersonal skills.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • A can-do attitude and a willingness to learn and adapt.
  • Computer literacy and a professional telephone voice.
What We Offer
  • Competitive salary and excellent benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Discounted hotel room rates for you and your friends and family.
  • Extra days holiday for your birthday.
  • Flexible working arrangements.
  • Pension.
  • Free meals on duty saving you over £1000 per year.
Equal Opportunities

We are an equal opportunities employer and welcome applications from diverse candidates. If you require reasonable adjustments during the recruitment process, please contact us.

We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role.

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