Technical Support Associate

5 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom ACT Lighting Inc Full time
Job Overview: We are seeking an experienced Technical Support Associate to join our team at ACT Lighting Inc. The ideal candidate will have a strong background in computer hardware troubleshooting and repair, with excellent communication skills and a passion for delivering world-class customer service.

The successful candidate will be responsible for providing technical support to customers via email and phone, resolving hardware and software issues, and documenting repairs and test results in our help desk system.

We offer a competitive salary of £25,000 per annum, plus company pension and 40 hours of work per week. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity

Key Responsibilities:
  • Troubleshooting and solving computer hardware issues
  • Updating of proprietary firmware and software as well as Windows and PC drivers.
  • Documenting repairs and reporting test results in our support help desk system
  • Providing 1st line technical support using our help desk system via email and telephone.


Requirements:
  • Minimum of GSCE's in English and Math, Grade C or above.
  • Ideally have A Levels, AS Levels, BTEC or higher education (Preferred)


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