Technical Service Delivery Manager

2 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom TELSTRA Associates Full time

Telstra Associates, a global manufacturer, is seeking an experienced Technical Service Delivery Manager to work onsite in Maidenhead. This full-time position involves both on-site and field work.

The ideal candidate will be responsible for maintaining and monitoring project schedules, managing the service desk, and overseeing a team of support analysts.

This role also requires providing 1st and 2nd line incident and request fulfillment, working closely with IT technicians, and participating in Major Incident Management processes.

Key responsibilities include tracking ticket trends, identifying areas for improvement, and implementing actions. The successful candidate will also be responsible for onboarding new services, ensuring staff training, and documenting all work and processes.

The estimated salary for this position is around £55,000-£65,000 per annum, depending on experience. If you are a motivated professional looking to take on a challenging role, please apply.

The company offers a range of benefits, including competitive salaries, bonuses, and opportunities for career growth.

This is a fantastic opportunity to join a dynamic team and contribute to the success of Telstra Associates.



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