Technical Support Specialist

21 hours ago


Maidenhead, Windsor and Maidenhead, United Kingdom Stefanini Full time

Job Overview:

We are looking for a Technical Support Specialist to join our team at Stefanini. The successful candidate will be responsible for supporting and maintaining user account information, resolving hardware and software issues, and providing assistance to end-users.

Responsibilities:

  • Resolve technical issues and provide assistance to end-users.
  • Support and maintain user account information, including rights, security, and systems groups.
  • Work with resolver groups to resolve issues.
  • Provide troubleshooting and problem resolution support for all network devices.
  • Coordinate with third-party vendors to resolve hardware and software problems.
  • Interface with hardware and software vendors for planning and problem resolution.
  • Execute the installation of PCs, peripherals, and LAN-based equipment.
  • Assist with setting up security, file access, and other administrative procedures associated with moves.
  • Order, receive, and provide all required equipment, materials, and third-party vendor services to implement IMACs.
  • Install and set up equipment, cables, outlets, and all other hardware required for implementing IMACs.
  • Test completed IMACs and verify acceptance by end-user.
  • Document changes to inventory use and configuration.

What We Offer:

  • A competitive salary range of $60,000 - $80,000 per year.
  • A private health scheme including Private Medical, Dental, Optical, and Holiday Travel insurance.
  • Extra vacation days.
  • Opportunities to learn and develop: training programs; diversity & inclusion initiatives.

Requirements:

  • ITIL V3 Foundation Certification (recommended).
  • Microsoft Operating System / Office Certification(s) will be an asset.
  • Advanced MS Office 365 skills.
  • Scripting, coding skill will be considered an advantage.
  • Able to solve simple hardware issues.
  • iOS, Android advanced user.
  • Basic Networking skills.
  • Knowledge of Active Directory, permissions.
  • At least 5 years' experience in onsite support.
  • An equivalent combination of education and related experience may also serve to meet these minimum requirements.
  • Team Player and Analytical Thinking.
  • Open and positive personality and Stability / Stress tolerance.
  • Customer-oriented (Service awareness).
  • Good interpersonal and communication skills.
  • Able to adapt in a fast-evolving technology environment and ability to learn.
  • Able to assume day-to-day responsibilities generating specific deliverables.
  • Relationship-builder, at ease with people and capable of quickly building trust.


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