Restaurant Reservations Sales Consultant
2 weeks ago
We are seeking an exceptional Hotel Revenue Agent to join the Maybourne Reservations team at the Corporate Office.
Maybourne is a luxury hotel group that owns and manages some of the world's most renowned hotels, including Claridge's, The Connaught, The Berkeley, and more. Our hotels have histories that stretch back over a century, and we are committed to ensuring they remain in tune with the wants and wishes of today's discerning guests.
Main Duties & Responsibilities
As a Hotel Revenue Agent, you will be responsible for processing reservations received via verbal and non-verbal communication methods while maximizing revenue and handling day-to-day administration of the Reservations Sales Office.
Your duties will include:
- Making reservations across all Food & Beverage outlets for Claridge's, The Berkeley, and The Connaught to required standards;
- To maximize restaurant revenue through cross-selling and up-selling;
- To maximize restaurant revenue by paying attention to agreed cover restrictions and employing cover maximization and cross-selling techniques plus product knowledge;
- To make individual reservations to the required standard, adhering to Maybourne policies, relating to telephone standards, cancellation policies, and written confirmations;
- Creating memorable experiences for our guests.
Entry Requirements
Successful candidates for this opportunity will:
- Provide intuitive service with absolute understanding of our guests' needs to create exceptional service experiences that result in lasting memories;
- Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services;
- Have ideally worked in a similar role within a hotel environment, but this is not a prerequisite;
- Be a team player who is an avid learner, adaptable, and has exceptional interpersonal and communication skills;
- Strong customer care skills and ability to work under pressure, with excellent attention to detail;
- A high standard of personal presentation with confident, professional, and welcoming personality.
Salary and Benefits
This is a highly rewarding role with an estimated salary range of £25,000-£30,000 per annum, depending on experience. In addition to your salary, you will receive a range of benefits, including:
- An excellent salary package;
- Family-friendly company policies, including enhanced maternity and paternity pay;
- Holiday allowance increase after 3 and 5 years of service;
- Travel season ticket loans;
- Pension scheme;
- Subsidized monthly podiatrist and masseuse treatments;
- Flu vaccination vouchers;
- Eye test vouchers and contributions towards glasses;
- 24-hour colleague assistance helpline;
- On and off-site occupational health service;
- Death in Service salary contribution;
- Variety of wellbeing activities focused on mental and physical health;
- A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals;
- Referral scheme 'Introduce a Star';
- Instant colleague recognition and award programme with generous prizes;
- Colleague of the month nominations with generous prizes;
- Additional paid day off to celebrate your birthday;
- Internal transfer and promotion opportunities;
- In-house training and development team with a strong focus on career progression and personal growth;
- Long service awards;
- Preferential room rates per overnight stay for yourself or your family across Maybourne;
- Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars;
- 50% Food and Beverage discount across Maybourne;
- Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.);
- Wedding and baby gifts;
- Retirement functions.
About Us
At Maybourne, we strive to reward our employees for their incredible work every single day. We offer a range of benefits that support our colleagues in achieving their full potential.
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