Restaurant Revenue and Sales Specialist

2 weeks ago


London, Greater London, United Kingdom Maybourne Hotel Group Full time
Restaurant Revenue and Sales Specialist

We are seeking a skilled Restaurant Revenue and Sales Specialist to join our team at the Corporate Office of Maybourne Reservations.

Our hotels, including Claridge's, The Berkeley, and The Connaught, have a long history of excellence and commitment to exceptional service. As a key member of our reservations sales office, you will play a vital role in driving revenue growth and delivering memorable experiences for our guests.

Main Responsibilities:

  • Process reservations received through verbal and non-verbal communication while maximizing revenue and handling day-to-day administration tasks.
  • Make reservations across all food and beverage outlets for our hotels, adhering to required standards.
  • Employ cross-selling and up-selling techniques to maximize restaurant revenue.
  • Ensure accurate execution of individual reservations, following Maybourne policies on telephone standards, cancellation policies, and written confirmations.
  • Create renowned memorable experiences for our guests.

Entry Requirements:

  • Provide intuitive service, understanding guests' needs to create exceptional service experiences.
  • Demonstrate dedication to Maybourne and a commitment to consistent quality in our products and services.
  • Have experience working in a similar role within a hotel environment, although this is not a prerequisite.
  • Be an avid learner, adaptable, and possess exceptional interpersonal and communication skills.
  • Exhibit strong customer care skills and ability to work under pressure with excellent attention to detail.
  • Display a high standard of personal presentation with a confident, professional, and welcoming personality.

Salary and Benefits:

We offer a competitive salary package, including:

  • An estimated annual salary of $60,000 - $80,000 based on location and performance.
  • Family-friendly company policies, including enhanced maternity and paternity pay.
  • Holiday allowance increases after 3 and 5 years of service.
  • Travel season ticket loans.
  • A pension scheme.

Health and Wellbeing Support:

  • Subsidized monthly podiatrist and masseuse treatments.
  • Flu vaccination vouchers.
  • Eye test vouchers and contributions towards glasses.
  • A 24-hour colleague assistance helpline.
  • On- and off-site occupational health service.
  • Death in Service salary contribution.
  • Variety of wellbeing activities focused on mental and physical health.
  • A complimentary state-of-the-art all-day dining staff restaurant serving nutritious meals.

Recognition and Career Development:

  • Referral scheme 'Introduce a Star.'
  • Instant colleague recognition and award program with generous prizes.
  • Colleague of the Month nominations with generous prizes.
  • Addition of paid days off to celebrate birthdays.
  • Internal transfer and promotion opportunities.
  • In-house training and development team with focus on career progression and personal growth.
  • Long service awards.


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