Reservations Sales Consultant

4 weeks ago


London, Greater London, United Kingdom Maybourne Hotel Group Full time
Restaurant Reservations Agent

We are seeking an exceptional Restaurant Reservations Agent to join the Maybourne Reservations team at the Corporate Office.

Main Duties & Responsibilities
  1. Process reservations received via verbal and non-verbal communication methods, maximising revenue and ensuring day-to-day administration of the Reservations Sales Office.
  2. Make reservations across Food & Beverage outlets for Claridge's, The Berkeley, and The Connaught to required standards.
  3. Maximise restaurant revenue through cross-selling and up-selling.
  4. Prioritise agreed cover restrictions and employ cover maximisation and cross-selling techniques to ensure consistent revenue.
  5. Create renowned memorable experiences for guests.
Entry Requirements
  1. Provide exceptional service, with absolute understanding of guest needs, to create lasting memories.
  2. Demonstrate genuine dedication to Maybourne and commit to consistent quality in our products and services.
  3. Have ideally worked in a similar role within a hotel environment, but this is not a prerequisite.
  4. Cultivate a team environment, being an avid learner, adaptable, and showcasing exceptional interpersonal and communication skills.
  5. Possess strong customer care skills and the ability to work under pressure, with excellent attention to detail.
  6. Demonstrate a high standard of personal presentation with a confident, professional, and welcoming personality.


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