Counter Manager
4 weeks ago
About NEOM Wellbeing
We're a movement that's supercharging the wellbeing of our communities and our planet. Our mission is to leave both in a better place. We're an award-winning, B Corp certified business that's leading the way in wellbeing.
Our Culture
We believe in looking after the wellbeing of our own staff. We offer extra wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement. We also provide NEOM goodies with a monthly product allowance and 60% staff discount.
The Role
We're looking for an entrepreneurial Counter Manager who's passionate about delivering an exceptional customer experience. In this full-time, permanent role, you'll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of your team.
Key Responsibilities
- Responsible for the day to day running of a counter and team
- Drive forward sales, KPIs and company objectives
- Complete targets, rotas and weekly reports
- Organise and support in store and field events to promote NEOM as a brand
- Recruit, develop and mentor a team with a focus on training and education
- Provide the highest standard of NEOM Customer Experience in store to inspire wellbeing
- Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships
- Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment
Requirements
We're looking for someone with a passion for wellbeing, a love of customer service, and a can-do attitude. You'll need to have meticulous attention to detail, be a team player, and have a deep affinity of NEOM and its values. Experience in the Health & Beauty Industry and at least 2 years' experience in managing a team, ideally in a department store environment, is also required.
Benefits
- TIME TO CHILL - 25 days holiday plus bank holidays
- BIRTHDAY TREAT - Time off on your birthday
- WELLBEING TIME– take time off to recharge and reset
- NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too.
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