Assistant Counter Manager
4 weeks ago
About the Role
We are seeking a highly motivated and experienced Assistant Counter Manager to join our team at Skin + Me. As a key member of our in-store team, you will be responsible for leading a team of In-Store Skincare Specialists and driving sales growth in our John Lewis Cheadle counter.
Key Responsibilities
- Manage a team of In-Store Skincare Specialists by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained
- Be responsible for achieving and exceeding in-store sales targets agreed with the National Field Sales & Education Manager through delegating to Skincare Specialists and leading by example with customers
- Through daily team meetings, effective communication, and recognition of positive work, you will ensure the in-store teams remain motivated and work to achieve individual and counter targets
- Work with the Field Sales & Education team and Skincare Specialists to create innovative ways to improve customer experience and achieve sales targets, including hosting events and new product launches
- Ensure the counter remains stocked at all times and report any concerns to the National Field Sales & Education team immediately
- Build and maintain positive relationships with the retailer and department store staff
- Ensure daily, weekly, monthly, and yearly administration is completed to a high standard
- Manage staff rotas and timesheets in a timely and accurate manner
About You
- You have a passion and energy to provide inspirational, positive, and personalized experiences to every customer and member of your team
- You have a proven ability to provide exceptional customer service
- You have a proven ability to manage and motivate an in-store team
- You have a strong interest and enthusiasm for skincare and stay up to date on the latest industry trends
- You have excellent communication and interpersonal skills, building relationships with colleagues and customers alike
- You are collaborative in your nature and thrive as part of a team
- You have a sales-driven mindset, with resilience and drive to continuously meet and exceed targets
- You have the ability to work flexible hours, including evenings, weekends, and holidays, as required
What We Offer
- 25 days holiday inclusive of bank holidays (pro-rata)
- Competitive commission structure
- Highly discounted Skin + Me products
- Exclusive training and development opportunities
- Pension Scheme
- Healthcare Cash Plan, including Mental Health & Wellbeing support
- Employee referral scheme
About Skin + Me
Skin + Me is a mission-driven start-up with seriously big skin goals. We're united in the belief that everyone should have access to expert advice, treatment plans, and ingredients that work – minus the big price tag and the long dermatologist waitlist.
We'd love for you to join us as we change the face of skincare. If you have a sales-driven mindset, a proven ability to create an exceptional customer experience, and want to be part of an exciting new launch, look no further.
At Skin + Me, we're passionate about providing the best possible skincare experience for our customers. We're looking for talented individuals who share our vision and are eager to join our team.
As a member of our team, you'll have the opportunity to work with a talented group of individuals who are passionate about skincare and dedicated to delivering exceptional customer experiences.
We're committed to providing our employees with the training and development opportunities they need to succeed in their roles and advance their careers.
At Skin + Me, we believe that our employees are our greatest asset. We're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members.
We're proud to offer a range of benefits and perks that support the health, wellbeing, and career development of our employees.
Join us on our mission to change the face of skincare and become a part of a dynamic and growing team that is passionate about delivering exceptional customer experiences.
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