Assistant Counter Manager

1 month ago


Cheadle Hulme, Stockport, United Kingdom Skin + Me Full time

About the Role

We are seeking a highly motivated and experienced Assistant Counter Manager to join our team at Skin + Me. As a key member of our retail team, you will be responsible for leading our in-store team and driving sales growth.

Key Responsibilities

  • Manage a team of In Store Skincare Specialists by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained
  • Be responsible for achieving and exceeding in store sales targets agreed with the National Field Sales & Education Manager through delegating to Skincare Specialists and leading by example with customers
  • Through daily team meetings, effective communication, and recognition of positive work you will ensure the in-store teams remain motivated and work to achieve individual and counter targets
  • Working with the Field Sales & Education team and the Skincare Specialists you will create innovative ways to improve customer experience and achieve sales targets. Including hosting events, new product launches, etc
  • Ensure the counter remains stocked at all times and reporting any concerns to the National Field Sales & Education team immediately
  • Be responsible for building and maintaining positive relationships with the retailer and department store staff
  • You will be responsible for ensuring daily, weekly, monthly, and yearly administration is completed to a high standard
  • You will ensure staff rotas and timesheets are completed in a timely and accurate manner

About You

  • You have a passion and energy to provide inspirational, positive and personalised experiences to every customer and member of your team
  • You have a proven ability to provide exceptional customer service
  • You have a proven ability to manage and motivate an in-store team
  • You have a strong interest and enthusiasm for skincare. You always stay up to date on the latest industry trends and have a desire to drive your own development and learning
  • You have excellent communication and interpersonal skills, building relationships with colleagues and customers alike
  • You are collaborative in your nature and thrive as part of a team
  • You will have a sales-driven mindset, with resilience and drive to continuously meet and exceed targets
  • Knowledge of skincare concerns, ingredients, and product formulations is a plus but training will be provided by our Skin + Me Experts
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required

What We Offer

  • 25 days holiday inclusive of bank holidays (pro-rata)
  • Competitive commission structure
  • Highly discounted Skin + Me products you and your friends and family
  • Exclusive training & development opportunities
  • Pension Scheme
  • Healthcare Cash Plan, including Mental Health & Wellbeing support
  • Employee referral scheme

About Skin + Me

At Skin + Me, we're on a mission to change the face of skincare. We believe that everyone should have access to expert advice, treatment plans and ingredients that work – minus the big price tag and the long dermatologist waitlist.

We're a revolutionary company that's focused on improving millions of lives. We're united in the belief that achieving your best skin isn't complicated. The secret? Using a stripped back routine with the best combination of active ingredients for your skin goals.

We'd love for you to join us as we change the face of skincare. Think you're up for the challenge?



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