Senior HR Shared Services Manager

3 days ago


Birmingham, Birmingham, United Kingdom KPMG UK Full time
Job Description

KPMG UK is seeking a dynamic and experienced Senior HR Shared Services Manager to lead our team and ensure the smooth operation of our People Centre.

In this role, you will be responsible for building a high-performing team, managing resources effectively, and providing expert guidance to improve overall service delivery.

Key Responsibilities:

  • Provide strong leadership to the People Centre teams, fostering a collaborative and positive work environment.
  • Develop and implement recruitment, engagement, succession, and development plans to optimize team performance and manage attrition.
  • Build and maintain effective relationships across the team and with key stakeholders within the business.
  • Manage resources within the teams to the agreed budget, ensuring efficient and cost-effective operations.
  • Collaborate with Offshore support to ensure all Employee Lifecycle processes not managed onshore are completed within SLA and to a high standard.
  • Provide expertise and guidance to the teams to improve overall SLAs and performance for the business in resolving queries and processing requests.
  • Upskill the team to manage their performance system and drive continuous improvement in 'the way we do business.'
  • Develop and maintain process maps and develop reporting capability for the teams.
  • Prepare regular and ad hoc reports, analyse, interpret, and report on trends.

Requirements:

  • Experience of working within a busy HR Shared Services contact centre background.
  • A strong understanding of HR Systems.
  • Excellent stakeholder management and handling escalations.
  • Team management and performance management experience.

The estimated salary for this role is around £55,000-£75,000 per annum, depending on experience. If you have the skills and experience required, please apply through our website.



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