Telephone Support Agent

3 days ago


Glasgow, Glasgow City, United Kingdom Barclays Full time
About This Opportunity

We are looking for a skilled Telephone Support Agent to join our team at Barclays. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving more complex customer needs and requests.

Responsibilities
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Requirements
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.
  • Familiarity with Microsoft Office software, including Word, Excel, and Outlook.
Benefits

This role comes with a competitive salary of £30,000 - £40,000 per year, plus a range of benefits, including flexible working hours, employee assistance program, and opportunities for career growth and development.



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