IT Support Specialist

3 weeks ago


Glasgow, Glasgow City, United Kingdom Lenovo Full time
Job Description

We are seeking a highly skilled Premier Hardware Engineer to join our Infrastructure Solutions Group (ISG) at Lenovo.

Your key responsibilities will include:

  • Providing live technical support using multiple systems, including phone, chat, and eTicketing.
  • Serving as the primary point of contact for ISG hardware, software, and overall problem resolution.
  • Collaborating with peer Geo Level 1 agents, Level 3 OEM agents, and hardware and software development teams.

The ideal candidate will have:

  • 3+ years of direct contact center experience in similar Intel and AMD based hardware environments.
  • Prior experience as a Level 2 contact center agent.
  • Experience troubleshooting from a solution level for appropriate data collection (logs) and isolation: architectural level and interfaces between component and the data flow.

This is an excellent opportunity to work with a global technology powerhouse and contribute to delivering Smarter Technology for All.

Estimated Salary

£45,000 - £60,000 per annum (dependent on location and experience).



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