Technical Support Specialist
2 days ago
XIST4 IT Recruitment Ltd is seeking a highly skilled Junior Support Analyst to join its team. Located in Portishead, this role offers a fantastic opportunity for individuals with excellent communication skills and technical acumen.
The ideal candidate will have up to two years of experience in customer-centric IT support roles, with a focus on first-line support, service desk tasks, and troubleshooting IT issues. Proficiency in Windows support and Office 365 is also essential.
Responsibilities:
- Logging incoming support calls
- Ensuring support calls are taken promptly
- Managing support calls and ensuring timely response and resolution
- Liaising with customers to progress open calls for other members of the support department
- Setting up and supporting internal laptops and servers
- Performing ad-hoc support as necessary
Benefits:
- Fantastic office location by the Portishead Marina
- Company pension scheme (Standard Life)
- Profit share bonus based on company performance
- Company healthcare scheme after six months
Salary: £25,000 - £30,000 per annum, depending on experience.
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