Transformation Transition Specialist

1 day ago


Glasgow, Glasgow City, United Kingdom This is an IT support group Full time

This is a full-time, open-ended position as a Transformation Transition Specialist with This is an IT support group.

Job Description

In this role, you will play a pivotal part in driving sustainable change across the organization. You will lead the transformation transition team to deliver hypercare as a common best practice during large-scale complex change programmes.

You will ensure there is ownership of risk mitigation, capturing longer-term improvements in the right backlogs, and take responsibility for transitioning each delivery from programme implementation to 'business as usual' owners in the wider organization.

Main Duties and Responsibilities
  • Create and embed a hypercare and transition framework, utilising internal and external best practice and frameworks, to ensure there is consistency across the Transformation Portfolio at the point of 'go live'. In the long-term, this role will also work with other functions to build understanding of 'what good looks like' for hypercare more widely across the institution.
  • Partner with the Transformation Lead/business owner, Project Manager and College Business Partners to ensure that 'critical path' activities are aligned to both the business case and case for change.
  • Work with cross-functional programme teams to identify 'go/no go' criteria, capturing what is essential and desirable ahead of time, with sign-off from relevant leaders and project boards.
  • Provide objective quality assurance of a change - ensuring that before a delivery hands over to 'business as usual' it meets the requirements as set out by the programme ahead of time.
  • Create and maintain a knowledge transfer mechanism both to end-users and to permanent 'business owners', working closely with Transformation Leads, to ensure they build their capability and confidence to truly embrace and embed the change.
  • Representing Transformation Transition within wider forums, both within and outside Transformation.
Requirements
  • Proven experience in leading hypercare or post-implementation support activities within a complex organizational environment.
  • Significant experience as a senior member of a programme team involving multiple stakeholders across several business units and/or in complex environments.
  • Proven track record of managing specialist resources including the coaching and development of others.
  • Experience of leading focus groups, capturing feedback, and monitoring quality.
  • Experience of partnering with other business partners, local teams, or matrix organisations to embed change successfully.
  • Commercial acumen including the development of benefit realisation strategies.
  • Salary: £60,000 - £80,000 per annum, depending on experience.
Benefits
  • A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
  • An excellent employment package with generous terms and conditions, including 41 days of leave for full-time staff, pension, and benefits and discount packages.


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