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Administrative Support Officer
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Administrative Assistant
2 months ago
Cumbria Health is seeking an enthusiastic and well-organised individual to join our team as an Administration and Coding Clerk. As a key member of our Administration and Coding Hub, you will play a vital role in supporting our six Cumbria Health GP Practices.
Key Responsibilities- Provide administrative support to the GP Practices, including data input, recall, scanning, and coding of clinical correspondence.
- Process patient referrals using the electronic referral service (ERS) to support Cumbria Health practices when they are short-staffed in their secretarial teams.
- Scan and code all incoming discharge letters and any patient-related incoming post into the patients' medical records and workflow to the GP.
- Assist with medical records tasks sent by the wider practice team.
- Help process and direct online patient requests received via the Digital Assessment Service (DAS).
- Answer patient queries received via the practice website submission form.
- Provide support to the other members of the ACT Hub.
- NHS e-referral system experience.
- Excellent customer service skills.
- Experience of dealing with the public.
- Excellent administrative and organisational skills.
Cumbria Health offers a range of benefits, including flexible working hours, a positive working environment, and opportunities for training and development. We are committed to ensuring our staff have a great work-life balance and are able to enjoy a consistently high-quality service.
We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC). We provide primary health care services, both in and out of hours, across Cumbria.
