Technical Support Specialist

3 weeks ago


Belfast, United Kingdom Napier AI Full time

We are seeking a skilled Technical Support Specialist to join our team at Napier AI. As a key member of our support department, you will play a vital role in delivering exceptional customer experiences and driving the growth of our international operations.

Your primary responsibilities will include:

  • Providing timely and effective technical support to our customers, leveraging your expertise in troubleshooting complex issues across our technology stack.
  • Building strong relationships with clients to achieve the highest levels of customer satisfaction and drive business growth.
  • Collaborating with cross-functional teams to deliver positive customer outcomes and drive process improvements.
  • Contributing to the development of our knowledge base and technical documentation to facilitate knowledge transfer and improve customer support.

As a successful candidate, you will possess:

  • Experience in ITIL and a proven track record of delivering high-quality support services.
  • Strong technical skills in cloud environments, Linux, and database management.
  • Excellent communication skills to effectively convey technical concepts to both technical and non-technical stakeholders.
  • A proactive approach to identifying and resolving technical challenges and driving process improvements.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive benefits package. If you are a motivated and customer-focused individual with a passion for delivering exceptional support services, we encourage you to apply for this exciting opportunity.



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