Customer Service Trainer and Coach

5 days ago


Swindon, Swindon, United Kingdom Thames Water Utilities Limited Full time

Job Description

We are seeking a Customer Service Trainer and Coach to join our team at Thames Water Utilities Limited. In this role, you will be responsible for delivering high-quality training programs that empower our employees to provide exceptional customer service in a call centre environment.

Key Responsibilities

  • Design and deliver comprehensive training programs that meet the needs of our business
  • Develop and maintain relationships with stakeholders to ensure effective knowledge transfer
  • Collaborate with subject matter experts to create engaging learning content

Requirements

  • Extensive experience in training and development within a customer-led environment
  • A background in a training or coaching role
  • Excellent communication and interpersonal skills

Salary and Benefits

The successful candidate will receive a competitive salary of up to £45,000 per annum depending on experience, as well as a contributory pension scheme with employer contributions.



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