Customer Service Trainer and Coach
5 days ago
Job Description
We are seeking a Customer Service Trainer and Coach to join our team at Thames Water Utilities Limited. In this role, you will be responsible for delivering high-quality training programs that empower our employees to provide exceptional customer service in a call centre environment.
Key Responsibilities
- Design and deliver comprehensive training programs that meet the needs of our business
- Develop and maintain relationships with stakeholders to ensure effective knowledge transfer
- Collaborate with subject matter experts to create engaging learning content
Requirements
- Extensive experience in training and development within a customer-led environment
- A background in a training or coaching role
- Excellent communication and interpersonal skills
Salary and Benefits
The successful candidate will receive a competitive salary of up to £45,000 per annum depending on experience, as well as a contributory pension scheme with employer contributions.
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