Trainer in Customer Service Excellence

3 days ago


Swindon, Swindon, United Kingdom Thames Water Full time
About Us

Thames Water is a leading water utility company committed to delivering life's essential service to our customers, communities, and planet. We recognize the importance of investing in our people and providing them with the skills and knowledge they need to succeed.

Job Description

We are seeking a highly motivated Customer Experience Trainer to join our team. The successful candidate will have extensive experience in Learning and Development and a proven track record of delivering high-quality training programs.

Responsibilities
  • Develop and deliver training programs that meet business needs and support colleague development.
  • Work collaboratively with cross-functional teams to design and deliver effective training solutions.
  • Mentor and coach colleagues to enhance their skills and performance.
Requirements
  • 5+ years of experience in Learning and Development within a customer-led environment.
  • Strong understanding of adult learning principles and best practices.
  • Excellent communication, presentation, and interpersonal skills.
  • Bachelor's degree in Education, Training, or related field (or equivalent experience).
Benefits
  • A competitive salary of £42,500 per annum, based on experience.
  • An attractive benefits package, including annual leave, pension scheme, and wider benefits scheme.
  • The opportunity to work with a leading water utility company that values diversity and inclusion.


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