Telephone Support Specialist
7 days ago
About the Role
Careline Support Ltd is seeking a skilled Part-time Customer Service Representative to join our team. As a Part-time Customer Service Representative, you will be responsible for providing emergency assistance and reassurance to thousands of retired Homeowners living in independently owned retirement apartments across the UK.
Key Responsibilities
- Taking incoming calls and responding to a variety of situations, including medical emergencies, fire panel alarms, and security entry calls.
- Logging each call in our CRM system to ensure accurate information is recorded.
- Providing a friendly, responsive, and attentive approach on every call.
Requirements
- Display a warm and friendly telephone manner.
- Be calm in a crisis situation and work well under pressure.
- Embrace and learn new IT systems and technical knowledge with ease.
- Demonstrate a high standard of written and spoken English.
- Understand the importance of excellent customer skills and a 'customer first' approach.
- Have a degree of experience in telephone-based or fast-paced customer service environments.
What We Offer
- Annual holiday of 22 days per annum, pro rata for part-time.
- Supportive and friendly team.
- 'On the job' training from your initial induction and throughout your time with Careline.
- Career development opportunities.
- Bright, contemporary offices.
- Free on-site parking.
- Group pension scheme.
- Eye care vouchers.
- Rewards for colleague referrals.
- John Lewis vouchers for expectant Mums and Dads.
- Health screening every 3 years.
- Life assurance 1 x salary.
About Us
Careline Support Ltd is a leading provider of telephone support services to retired Homeowners in the UK. We are committed to maintaining a first-class level of service at all touch points. Our team ensures that no-one is left alone in an emergency.
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