Service Coordinator Manager

4 days ago


Ashford, United Kingdom Office Angels Full time

About the Role:

We are seeking an experienced Service Coordinator Manager to join our dynamic team in Ashford, Kent. As a key member of our operations team, you will be responsible for coordinating and scheduling service appointments, ensuring optimal customer satisfaction and efficient service delivery.

Responsibilities:

  • Manage a team of 10-12 schedulers
  • Optimise bookings for customer convenience and resource allocation
  • Liaise with customers and gas engineers to confirm appointments and gather necessary information
  • Coordinate with various teams to ensure all resources and materials are available for scheduled appointments
  • Monitor service schedules and resolve conflicts or issues proactively
  • Provide exceptional customer service by addressing concerns or complaints related to service scheduling
  • Maintain accurate records of service appointments and generate reports as needed

Requirements:

  • Previous experience managing a team and in service scheduling or a similar role
  • Strong organisational and time management skills, with the ability to prioritise tasks effectively
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external customers
  • Detail-oriented with a keen eye for accuracy and problem-solving
  • Proficiency in using scheduling software and tools
  • Strong customer service orientation, with the ability to handle customer inquiries and complaints professionally

Benefits:

This is a fantastic opportunity to grow your career with our client, a leading organisation in the Gas industry. The salary for this role is estimated to be £42,000 per annum, based on location and industry standards. If you have the required skills and experience, please apply today.



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