Service Coordinator Manager
4 days ago
About the Role:
We are seeking an experienced Service Coordinator Manager to join our dynamic team in Ashford, Kent. As a key member of our operations team, you will be responsible for coordinating and scheduling service appointments, ensuring optimal customer satisfaction and efficient service delivery.
Responsibilities:
- Manage a team of 10-12 schedulers
- Optimise bookings for customer convenience and resource allocation
- Liaise with customers and gas engineers to confirm appointments and gather necessary information
- Coordinate with various teams to ensure all resources and materials are available for scheduled appointments
- Monitor service schedules and resolve conflicts or issues proactively
- Provide exceptional customer service by addressing concerns or complaints related to service scheduling
- Maintain accurate records of service appointments and generate reports as needed
Requirements:
- Previous experience managing a team and in service scheduling or a similar role
- Strong organisational and time management skills, with the ability to prioritise tasks effectively
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external customers
- Detail-oriented with a keen eye for accuracy and problem-solving
- Proficiency in using scheduling software and tools
- Strong customer service orientation, with the ability to handle customer inquiries and complaints professionally
Benefits:
This is a fantastic opportunity to grow your career with our client, a leading organisation in the Gas industry. The salary for this role is estimated to be £42,000 per annum, based on location and industry standards. If you have the required skills and experience, please apply today.
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