Service Coordinator

6 months ago


Ashford, United Kingdom Ingersoll Rand Full time

**Job Title**

Service Coordinator

**Location**

Ashford, Kent

**About Us**

Quality Assured, part of the Ingersoll Rand group of companies, is a long standing, high quality, compressed air industry leader. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems.

Focused primarily in and around Hertfordshire and the South East but sometimes travelling to other parts of the country, our longstanding customers vary from workshops and garages to industrial and food production sites, utilities and many other industrial and business segments.

**Job Summary**

As Service Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.

**Responsibilities**
- Coordinate the efficient work planning, despatch and coordination of service engineers with the goal of maximising utilisation and billable hours
- Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings
- Ensure service and contract administration activities are performed as required
- Coordinate the movement, upkeep, utilisation and paid hire of rental units
- Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner
- Open service activities, actively monitor Work In Progress, and process through to final invoicing or appropriate closing stage in a timely manner
- Management and resolution of invoicing queries and disputes
- Operate all service functions within the ISO 9002 quality standard currently in place, including Method Statements & Risk Assessments as required
- Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way

**Basic Qualifications**
- Experience in a field service planning/coordination role preferred

**Travel & Work Arrangements/Requirements**
- Site based

**Key Competencies**
- Excellent communication and customer relationship building skills are critical
- Flexibility, initiative, willingness to drive change in process and systems essential
- Must possess good written and numeric skills

**What we Offer**
- 25 days Holiday + 8 Bank Holidays
- Holiday Purchase Scheme - additional 5 days annual leave
- 5% Employee and 7% Employer Pension Contribution
- Westfield Health Cashback Plan
- Death in Service Benefit of 4x salary
- Cycle Scheme (After probation period)
- Electric Car Scheme (After probation period)
- Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment
- Costco Gold Company member, with access for employees to join
- Employee Assistance Program
- Enhanced Maternity and Paternity Policies
- LinkedIn Learning - full free access
- O2 Reach

LI-AP1


  • Service Coordinator

    5 months ago


    Ashford, United Kingdom Ingersoll Rand Full time

    **Job Title** Service Coordinator **Location** Ashford, Kent **About Us** Quality Assured, part of the Ingersoll Rand group of companies, is a long standing, high quality, compressed air industry leader. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems. Focused primarily in and around...


  • Ashford, United Kingdom Service Care Solutions Full time

    Service Care Solutions is a recruitment agency that specializes in placing candidates with local authorities across the UK. We are currently working with a growing local authority in Kent who require a skilled Paralegal Support Coordinator to join their legal services team.The role offers a competitive hourly rate of £14.65 and presents an excellent...


  • Ashford, Kent, United Kingdom Artemis Recruitment Consultants Ltd Full time

    Financial Services CoordinatorWe are seeking a highly organized and detail-oriented Financial Services Coordinator to join our team at Artemis Recruitment Consultants Ltd. The successful candidate will be responsible for providing administrative support to our financial services team, ensuring the smooth operation of our business.Key...


  • Ashford, Kent, United Kingdom Brave Human Capital Group Full time

    Job Title: Financial Services CoordinatorJob Summary:We are seeking a highly motivated and organized Financial Services Coordinator to join our team at Brave Human Capital Group. The successful candidate will be responsible for generating leads, providing excellent customer service, and supporting the delivery of our financial services strategy.Key...


  • Ashford, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly organized and motivated individual to join our Colposcopy team as an Administrative Coordinator. The successful candidate will play a vital role in coordinating the colposcopy service in east Kent, working closely with the operational team and colposcopists to provide an efficient administrative service.This role offers an...


  • Ashford, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and motivated individual to join our Colposcopy team as an Administrative Support Specialist. The successful candidate will play a vital role in coordinating the colposcopy service, working closely with the operational team and colposcopists to provide an efficient administrative service.Main...


  • Ashford, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    Job OverviewWe are seeking a highly organized and detail-oriented individual to coordinate the Colposcopy service in East Kent. The successful candidate will work closely with the operational team and colposcopists to ensure the smooth delivery of the NHS Cervical Screening Programme.This role requires a high standard of organizational skills to provide an...


  • Ashford, Kent, United Kingdom Pearson Whiffin - Business Support Full time

    About the Role:We are seeking an experienced Financial Services Coordinator Lead to join our team at Pearson Whiffin - Business Support. The successful candidate will be responsible for coordinating sales campaigns and building strong relationships within the agency team.Responsibilities:Proactively engage with new and existing customers to generate leads...


  • Ashford, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and motivated individual to join our Colposcopy team as an Administrative Support Specialist. The successful candidate will play a vital role in coordinating the colposcopy service, ensuring the smooth operation of the department and providing an efficient administrative service to the team.Main...


  • Ashford, Kent, United Kingdom New Appointments Group Full time

    Drive growth in East Kent as a Part Time Sales and Service Coordinator.This role involves generating and developing leads for financial services, working closely with our Financial Advisor and Senior Partner to meet business targets.In this 3 month FTC, you will work 21 hours a week, engaging with customers, contributing to sales campaigns, and supporting...


  • Ashford, Kent, United Kingdom Brave Human Capital Group Full time

    Financial Services Coordinator – 3 months FTCLocation: AshfordSalary: £22,000 (pro rata)Hours: Part-time (21-25 hours) Monday-FridayThe CompanyOur client is a reputable organisation within the insurance industry, known for their excellent products and customer service. They have been in business for over a century and manage their clients from local...


  • Ashford, Kent, United Kingdom Brave Human Capital Group Full time

    Financial Services Coordinator – 3 months FTCLocation: AshfordSalary: £22,000 (pro rata)Hours: Part-time (21-25 hours) Monday-FridayThe CompanyOur client is a reputable organisation within the insurance industry, known for their excellent products and customer service. They have been in business for over a century and manage their clients from local...


  • Ashford, United Kingdom Boon Edam Full time

    **Job Title**: Service Desk Coordinator **Location**:Ashford, Kent **Salary**: Competitive **Job type**:Full time - permanent **Boon Edam Limited are the world market leaders in commercial, high end, entry solutions and we operate at a global level. We have our own manufacturing plants in Holland, USA and China and a number of international sales...


  • Ashford, Kent, United Kingdom Office Angels Full time

    **Job Description:** We are seeking a skilled Service & Complaints Manager to join our dynamic team at Office Angels. As a key member of our Gas industry team, you will be responsible for coordinating and scheduling service appointments, ensuring optimal customer satisfaction and efficient service delivery.You will lead a team of 10-12 service coordinators,...


  • Ashford, Kent, United Kingdom Shaw healthcare Full time

    Salary: £38,989 per annum, paid weekly, reflecting your hard work and dedication. Our comprehensive benefits package includes private medical insurance, critical illness cover, and life assurance, giving you peace of mind and financial protection.About the Job:As a highly skilled Operational Coordinator - Facilities and Services, you will play a key role in...


  • Ashford, United Kingdom Diamond Search Recruitment Ltd Full time

    Diamond Search Recruitment are excited to be representing our client, a well-established, successful, and exciting design & manufacturing business. Recruiting for an **Customer Service Coordinator** based in **Ashford, Kent**. **Salary**: £25,000 per annum **Hours**:Monday-Thursday, 8am-5pm, Friday 8am-4pm **Responsibilities**: - All enquires are...


  • Ashford, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    Job SummaryThe Clinical Pathway Coordinator for the Frailty Service will play a crucial role in ensuring the smooth running of the service. This will involve providing administrative support to the Frailty MDT, including coordination of clinical and non-clinical activities on the Frailty Assessment Unit and within the Emergency Department and wards.Main...


  • Ashford, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    Job SummaryThe Clinical Pathway Coordinator for Frailty Services will ensure the smooth running of the frailty service, both on the Frailty Assessment Unit and the wider frailty caseload. This role involves providing full and comprehensive administrative support to the frailty Multidisciplinary Team (MDT), which may include coordinating clinical and...


  • Ashford, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    About the RoleThe Clinical Pathway Coordinator - Frailty Service will play a vital role in ensuring the smooth running of the frailty service, both on the Frailty Assessment Unit and the wider frailty caseload. This includes providing full and comprehensive admin support to the frailty MDT, coordinating clinical and non-clinical activities, and maintaining...


  • Ashford, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

    About the RoleThe Frailty Clinical Pathway Coordinator will play a crucial role in ensuring the smooth running of the frailty service, both on the Frailty Assessment Unit and the wider frailty caseload. This includes providing full and comprehensive administrative support to the frailty Multi-Disciplinary Team (MDT), including coordination of clinical and...