Customer Service Coordinator
6 hours ago
GP Logistics seeks a highly skilled Customer Service Administrator to join its team in Wolverhampton.
Salary: £18,000 per year.
Job DescriptionThe successful candidate will be responsible for confirming scheduled routes for the week, which includes calling customers to inform them of dates and times the delivery/deliveries are scheduled to go out. Additionally, they will confirm addresses and contact numbers, update the system, and answer calls from suppliers or customers.
Key Responsibilities:
- Confirming scheduled routes for the week
- Calling customers to inform them of delivery schedules
- Confirming addresses and contact numbers and updating on the system
- Answering calls from suppliers or customers
- Keeping up-to-date with all emails and dealing with queries promptly
- Checking order flags on the system and ensuring all flags are attended to and resolved
- Organising paperwork within the office
Required Skills and Qualifications:
- Able to work as part of a team
- Calm and composed under pressure
- Ability to think on feet and respond to changing situations
- Clear communication and interpersonal skills
- Attention to detail and organisational abilities
Working Hours:
- Monday: 7am-1pm
- Tuesday: 7am-1pm
- Wednesday: 7am-1pm
- Thursday: 12pm-7pm
- Friday: 12pm-7pm
- Saturday: 8am-4pm
Previous Experience:
- Previous experience in a customer services environment is essential.
Benefits:
- Friendly and supportive work environment
- Opportunities for career progression
- Competitive salary
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