Technical Services Expert

1 day ago


Basingstoke, Hampshire, United Kingdom Thermo Fisher Scientific Full time

Job Description

We are seeking a talented Desktop Engineer - Basingstoke Site to join our team at Thermo Fisher Scientific. This is an exciting opportunity to provide technical support to our colleagues at our Basingstoke and Hemel Hempstead sites.

About the Position

As a Desktop Engineer - Basingstoke Site, you will be responsible for ensuring the continued operation of desktop and laptop equipment, associated peripherals for both local and remote staff within the EMEA region. You will work independently to prioritize your own time and resources to efficiently meet SLA's and support local operational activities.

Key Responsibilities

  • Ensure the continued operation of desktop and laptop equipment, associated peripherals for both local and remote staff within the EMEA region.
  • Work independently to prioritize your own time and resources to efficiently meet SLA's and support local operational activities.
  • Resolve hardware and software incidents for on-site and remote users within the defined Service Level Agreements (SLAs).
  • Support existing and new IT infrastructure and applications for designated function/site/application platform (SME).
  • Plan, coordinate and carry out hardware installation, moves, adds and changes.
  • Inspect cables in floors and ceilings occasionally.
  • Install software using software deployment tools.
  • Provide network support including port activation and extended working with Network Support Engineers.
  • Support Advanced Voicemail, Video-conferencing and Meeting Room activities.

Requirements and Qualifications

  • Proven support experience in a customer-facing role.
  • ITIL qualification at Foundation Certificate (or equivalent).
  • Demonstrable experience with Windows 10 & Windows 11.
  • Degree (or equivalent) in computer science, information sciences, or related field.
  • Support experience with Microsoft Office 365.
  • Understanding of current network hardware, protocols and standards.
  • Understanding of Information Security principles.
  • Familiarity with Windows 11, management and deployment technologies such as Intune and Autopilot.
  • Appropriate Microsoft certification.

Competitive Salary and Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. The salary range for this position is £45,000 - £60,000 per annum, depending on experience.

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