Engineering Customer Service Expert

2 days ago


Basingstoke, Hampshire, United Kingdom Premier Technical Recruitment Ltd Full time

**About the Role**

Our esteemed client is looking for an experienced Engineering and Technical Customer Support Engineer to join their professional UK Service Team. As a key member of this team, you will support a range of automated laboratory and analysis equipment associated with Clinical and Industrial markets across the UK.

In this exciting role, you will have the opportunity to work with a globally renowned and respected client, established for over 60 years, who specialise in designing, manufacturing, and supporting bespoke instrumentation and special purpose equipment solutions.

**Key Responsibilities:**

  • Providing expert technical support to customers via various channels, including telephone, remote applications, and on-site visits.
  • Resolving customer enquiries and fault reports in a timely and professional manner.
  • Maintaining accurate records and documentation related to repairs and maintenance of systems and components.
  • Developing and maintaining a comprehensive understanding of supported systems and equipment in the UK and Ireland.

**Requirements:**

  • A minimum qualification of ONC level or above in electronic engineering.
  • Exceptional communication and interpersonal skills.
  • Excellent organisational and prioritisation abilities.

**What We Offer:**

An attractive salary up to c£40,000 per annum (dependent on experience), plus an exceptional benefits package.



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