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Customer Service Associate

2 months ago

Ipswich, Suffolk, United Kingdom EG Group Full time

Role: Customer Service Assistant

Responsibilities:

  • Represent EG Group in a positive, professional manner.
  • Engage with customers, deliver a fast and friendly service, and work on the till.
  • Contribute to the store's goals by increasing sales and profits through up-selling skills.
  • Identify common suspicious activity and transactions.
  • Take delivery of fuel and store stock items.
  • Check stock regularly.
  • Adhere to Challenge 25 policies on age restricted items and checking of ID.
  • Ensure the store is well merchandised.
  • Keep temperature records in line with procedure.
  • Ensure the cleanliness of the site.
  • Operate the cash register, handle money, and give correct change.
  • FOLLOW Food Safety and Health & Safety Policies and Procedures.

Benefits:

  • Pay increase upon completion of your 6 months' probation.
  • Food to Go Discounts – 15% off Greggs, Starbucks, Subway & much more.
  • Discount partnerships – retail, food, home, garden, electronics & much more.
  • 24/7 access to virtual GP & wellbeing service.
  • Quarterly bonus incentive.
  • Contracted hours.
  • Progression & career opportunities.
  • Life assurance.
  • Employee assistance programme.
  • Recognition rewards.
  • 10% Discount Card for Asda.
  • Learning & development opportunities.
  • Work anniversary awards.
  • Compassionate leave.
  • EG Cares benefits & rewards platform.
  • Access to the Learning Hub with the most extensive online learning course library in the world.