Customer Service Representative

1 day ago


Ipswich, Suffolk, United Kingdom NRG. Full time

About the Role

We are seeking a skilled Customer Service Advisor to join our thriving Customer Service Centre on a permanent basis. This varied role will be part of a critical front-line team, responsible for handling phone calls and eComms from advisers and customers on pension products.

Key Responsibilities

  • Handling all phone calls and written correspondence to the highest standard
  • Developing good working relationships and rapport with customers, advisers and external third parties
  • Building and maintaining relationships with other internal departments, understanding the value that each team brings toward our shared goals
  • Providing great customer service, demonstrating empathy and understanding
  • Going the extra mile; being an advocate for the customers and advisers
  • Using clear and concise communication that is appropriate for the audience, ensuring relevant products, services and charges are explained accurately
  • Liaising stakeholders and colleagues to support identified training and education opportunities
  • Accurately updating the call tagging software to reflect the nature and type of call

Requirements

  • A team player who is approachable, helpful and willing to go the extra mile
  • Confidence to use your own initiative and problem-solving skills
  • Ability to prioritise and remain agile with conflicting work demands
  • Experience within a customer service role
  • Excellent telephone manner and communication skills
  • The ability to communicate and translate the technically complex to simple and easily understood, both verbally and written
  • A willingness to try new things and embrace change

About You

Customer service will be your passion, enjoying working with others to deliver exemplary service. You will have an unwavering commitment to what is right for the customer and adviser, while balancing business priorities.

What We Offer

We offer a comprehensive benefits package designed to support your financial security, work-life balance and overall well-being, including a starting basic salary, annual performance-linked bonus, stocked pantry with free food, drinks and snacks, progression opportunities, 10% non-contributory employer pension, group income protection and life assurance, increased holidays with length of service, and a holiday trading scheme, private medical insurance, discounted gym memberships, cycle-to-work scheme and employee assistance programme with confidential counselling and support from trained mental health first aiders and menopause ambassadors.



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