Customer Service Professional

4 days ago


Ipswich, Suffolk, United Kingdom NRG. Full time
NRG Job Opportunity
Are you a customer service enthusiast looking for a challenging role? We're seeking a Customer Service Advisor to join our thriving Customer Service Centre in Ipswich. As a key member of our front-line team, you'll be the primary point of contact for customers and advisers on pension products.

Job Summary

We're looking for an experienced customer service professional who can handle phone calls and written correspondence with ease. You'll work closely with colleagues to provide exceptional service and build strong relationships with customers, advisers, and external stakeholders.


Key Responsibilities
  • Handle all phone calls and written correspondence to the highest standard.
  • Develop good working relationships and rapport with customers, advisers, and external third parties.
  • Build and maintain relationships with other internal departments.
  • Provide great customer service, demonstrating empathy and understanding.
  • Go the extra mile; be an advocate for the customers and advisers.
  • Use clear and concise communication that is appropriate for the audience.
  • Liaise with stakeholders and colleagues to support identified training and education opportunities.
  • Accurately update the call tagging software to reflect the nature and type of call.

Requirements
  • Customer service will be your passion.
  • A team player who is approachable, helpful, and willing to go the extra mile.
  • Confidence to use your own initiative and problem-solving skills.
  • Ability to prioritise and remain agile with conflicting work demands.
  • Experience within a customer service role.
  • Excellent telephone manner and communication skills.
  • The ability to communicate complex information simply.
  • A willingness to try new things and embrace change.

About the Role

This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our customers. If you're passionate about customer service and have the skills and experience we're looking for, apply now



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