Aftersales Customer Service Representative
4 weeks ago
Overview
Lookers Glasgow Audi
Salary: £30,000 OTE (including basic of £22,000 plus uncapped bonus)
We are seeking a skilled customer service professional to join our team as an Aftersales Customer Advisor.
This is an excellent opportunity to work with our premium brands, including Audi, BMW/Mini, Land Rover, Jaguar, and Volvo, providing exceptional customer service and contributing to the success of our workshops.
Responsibilities
- You will offer our customers suitable aftercare products and services to enhance their ownership experience.
- Effectively manage bookings via our system to ensure our workshops are full each day.
- Build lasting relationships with our premium brand customers through exceptional customer service and professionalism.
- Work in line with manufacturer guidelines and brand systems and processes.
Qualifications
The ideal candidate will have prior customer service experience, whether face-to-face or telephone-based. They will be highly organized, ambitious, and have a positive can-do attitude. Excellent communication skills are essential, as is a friendly and professional telephone manner and good computer literacy.
Automotive experience is desirable, but not essential, as full training will be provided as part of your induction and ongoing learning, allowing you to expand your knowledge of the automotive sector.
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