Automotive Customer Service Representative
3 weeks ago
About the Role
We are seeking an experienced Customer Care Specialist to join our team at Lookers Glasgow Audi. As an Aftersales Customer Advisor, you will play a pivotal role in our Aftersales Team, providing exceptional customer service experience and working with our premium brands such as Audi, BMW/Mini, Land Rover, Jaguar, and Volvo.
Key Responsibilities
- You will offer our customers suitable aftercare products and service to enhance their ownership experience.
- Effectively manage bookings via our system to ensure our workshops are full each day.
- Build lasting relationships with our Premium Brand customers through exceptional customer service and acting with professionalism.
- Work in line with manufacturer guidelines as well as all Brand systems and processes.
Requirements
The ideal candidate will have prior customer service experience, whether that be face-to-face or telephone based. They will be highly organized, ambitious, and have a positive can-do attitude. Excellent communication skills are essential for this role, as is a friendly and professional telephone manner and a good level of computer literacy.
Automotive experience is desirable, however not essential as full training will be provided as part of your induction and ongoing learning, allowing you to expand your knowledge of the automotive sector. You will be provided with opportunities for career progression in a variety of different roles within the Group.
About Lookers
Lookers is a leading retailer of new and used cars, with a history of over 100 years in the motor industry. We pride ourselves on providing exceptional customer service and are committed to delivering a seamless experience for our customers.
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