Service Operations Manager
4 days ago
**About the Role**
We have an exceptional opportunity to welcome a highly skilled Service Operations Manager - Aftersales to join our team at Porsche Centre Glasgow.
As Sytner Service Operations Manager - Aftersales, you will lead a talented Aftersales Team with a primary focus on delivering outstanding customer experiences. You will oversee a team of Service Advisors and collaborate with the Service Manager to drive retail hours and profitability within the Aftersales Department.
You will be an integral member of the Management Team, delivering exceptional customer care while maintaining attention to detail regarding departmental processes and procedures.
This is a full-time role, which may include weekends, ensuring we provide customers with the highest levels of service.
**Key Responsibilities:**
- Lead the Aftersales Team to achieve sales targets and drive business growth.
- Develop and implement effective strategies to enhance customer satisfaction and loyalty.
- Collaborate with the Service Manager to optimize departmental processes and procedures.
- Maintain accurate records and reports to monitor performance and identify areas for improvement.
**Requirements:**
- Previous experience in a similar role within the motor industry is essential.
- Strong technical knowledge and understanding of aftersales operations.
- Excellent leadership skills, with the ability to motivate and inspire a high-performing team.
- Fantastic communication skills, with the ability to build strong relationships with customers and colleagues.
**What We Offer:**
- A competitive salary of £60,000 per annum, commensurate with experience.
- A comprehensive benefits package, including enhanced holiday entitlement, industry-leading maternity and paternity pay, career development opportunities, and more.
**Why Join Us?**
Sytner Group values its employees and provides a supportive environment where everyone feels valued and appreciated. We are passionate about continuous improvement and committed to creating an equitable workplace.
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