Senior Technical Support and Service Delivery Manager
2 weeks ago
We are seeking a highly skilled and experienced IT Support and Service Delivery Manager to join our team at Aldridge.
As a key member of our technical support team, you will be responsible for leading a team of technical support specialists and escalation engineers in providing top-notch IT problem-solving and client service.
Key responsibilities include:
- Leading and managing a team of technical support specialists and escalation engineers to deliver exceptional IT support and services.
- Developing and implementing new technical support processes to improve the client experience.
- Providing critical incident management and being the interface between clients and technical teams during outages and major events.
- Facilitating ongoing training and development with the team.
- Staying up-to-date with the latest high-level technology trends.
This role requires:
- Demonstrated success leading teams through complex technical problems in a fast-paced environment.
- Ability to proactively troubleshoot operational issues with little or no guidance.
- A true leader who understands the impact of client success on their business.
- Strong knowledge of complex problem-solving and troubleshooting methodology.
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