IT Support and Service Delivery Manager
1 month ago
We are seeking a highly skilled IT Support and Service Delivery Manager to lead our team of technical support specialists and escalation engineers. The ideal candidate will have a strong background in IT problem-solving and client service, with a proven track record of delivering top-notch services and solutions.
The successful candidate will be responsible for managing a team of technical support specialists and escalation engineers, providing critical incident management, and developing and implementing new technical support processes to improve the client experience. They will also be responsible for facilitating ongoing training and development with the team and adhering to our hybrid work schedule.
The ideal candidate will have demonstrated success leading teams through complex, technical problems in a fast-paced environment, with a strong ability to proactively troubleshoot operational issues with little or no guidance. They will also have a true leader who understands how client success impacts their business, with strong knowledge of complex problem-solving and troubleshooting methodology.
Key Responsibilities:- Lead and manage a team of technical support specialists and escalation engineers.
- Provide critical incident management and be the interface between clients and technical teams within the company during outages and other major events.
- Develop and implement new technical support processes to improve the client experience.
- Facilitate ongoing training and development with the team.
- Adhere to our hybrid work schedule.
- Demonstrated success leading teams through complex, technical problems in a fast-paced environment.
- Ability to proactively troubleshoot operational issues with little or no guidance.
- A true leader who understands how client success impacts their business.
- Strong knowledge of complex problem-solving and troubleshooting methodology.
-
Aldridge, Walsall, United Kingdom Aldridge Full timeAbout This RoleWe are seeking a highly skilled and experienced IT Support and Service Delivery Manager to join our team at Aldridge.As a key member of our technical support team, you will be responsible for leading a team of technical support specialists and escalation engineers in providing top-notch IT problem-solving and client service.Key...
-
Project Delivery Manager
4 weeks ago
Aldridge, Walsall, United Kingdom Aldridge Full timeAbout AldridgeAldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions to fast-growing, small to mid-market businesses in the US.Job SummaryWe are seeking a highly skilled and experienced IT project delivery manager to oversee the successful planning, execution, and delivery of IT projects within our...
-
Technical Service Delivery Expert
4 days ago
Aldridge, Walsall, United Kingdom Aldridge Full timeJob Description:Aldridge is looking for a Technical Service Delivery Expert to lead our technical support team.This is an exciting opportunity to work with a talented group of technical professionals, providing innovative solutions to our clients.The ideal candidate will have strong knowledge of complex problem-solving and troubleshooting methodology, as...
-
IT Project Delivery Director
5 days ago
Aldridge, Walsall, United Kingdom Aldridge Full timeAldridge, a leading Managed Service Provider (MSP), is seeking a highly skilled IT Project Delivery Director to oversee the successful planning, execution, and delivery of IT projects within our organization.Job SummaryThis role involves managing 25-30 projects simultaneously, ensuring timely completion, budget compliance, and adherence to quality standards....
-
Mental Health Support Worker
4 weeks ago
Aldridge, Walsall, United Kingdom Black Country Job Support Full timeJob OverviewBlack Country Job Support is seeking a skilled Mental Health Support Worker to join our Community Mental Health Teams in Walsall. As a key member of our team, you will work closely with healthcare professionals, care coordinators, and other support workers to provide high-quality support to individuals with complex mental health needs.Main...
-
Mental Health Support Worker
4 weeks ago
Aldridge, Walsall, United Kingdom Black Country Job Support Full timeJob OverviewBlack Country Job Support is seeking a skilled Mental Health Support Worker to join our Community Mental Health Teams in Walsall. As a Support Time and Recovery Worker, you will play a vital role in promoting social inclusion and access for service users in recovery from mental health difficulties.Main DutiesAs a key member of our team, you will...
-
IT Support Manager Lead
4 days ago
Aldridge, Walsall, United Kingdom Aldridge Full timeJob Title: IT Support Manager LeadWe are seeking a highly skilled and experienced IT Support Manager Lead to join our team at Aldridge.This role is responsible for leading a team of technical support specialists and escalation engineers, providing top-notch services and solutions to our clients. The successful candidate will have demonstrated success in...
-
Aldridge, Walsall, United Kingdom Black Country Job Support Full timeCompany Overview:Black Country Job Support is a leading provider of mental health services, committed to empowering individuals in their recovery journeys.
-
IT Infrastructure Specialist
1 month ago
Aldridge, Walsall, United Kingdom Orridge and Co Ltd Full timeJob Title: Information Technology Infrastructure SpecialistLocation: UK/HybridSalary: up to £50,000 per annum (depending on skills and experience)Fixed Term Contract. - Up to 12 months Orridge and Co Ltd is a leading stocktaking business with a rich history dating back to 1846. Our pan-European services are coordinated from operational bases in the UK,...
-
Customer Service Representative
1 month ago
Aldridge, Walsall, United Kingdom Getting In Limited Full timeCustomer Experience Specialist ApprenticeshipThis role offers the opportunity to develop skills in customer service, technical support, and product knowledge. As a Customer Experience Specialist Apprentice, you will work with customers to resolve issues, provide product information, and improve customer satisfaction.Key ResponsibilitiesTroubleshoot and...
-
IT Support and Resolution Specialist
3 weeks ago
Aldridge, Walsall, United Kingdom Aldridge Full timeThe Aldridge team is seeking a skilled Support and Services Specialist to provide superior technical assistance and resolution to end users. As a key member of our support team, you will possess a strong sense of humor, a positive attitude, and a passion for problem-solving.Responsibilities:Deliver technically accurate and user-friendly solutions to basic...
-
Care Support Specialist
4 weeks ago
Aldridge, Walsall, United Kingdom Radis Community Care Full timeAbout the RoleWe are seeking a dedicated and compassionate Care Support Specialist to join our team at Radis Community Care. As a Care Support Specialist, you will play a vital role in supporting individuals with learning disabilities to live independently and happily.Key ResponsibilitiesProvide personal care and medication to service usersSupport daily...
-
Food Service Team Leader
5 days ago
Aldridge, Walsall, United Kingdom Mitchells & Butlers Full timeAbout The RoleWe are seeking a skilled and passionate Chef de Partie to join our culinary team at The Plough & Harrow. As a key member of our kitchen team, you will be responsible for leading by example and ensuring the highest standards of food quality and presentation.Key Responsibilities:Manage a section of the kitchen, mentoring and guiding junior team...
-
Technical Support Specialist
1 month ago
Aldridge, Walsall, United Kingdom Aldridge Full timeAre you a problem-solver with a passion for helping others? Do you thrive in a fast-paced environment with cutting-edge technology? If so, we have an exciting opportunity for you.The Technical Support Specialist plays a critical role in supporting and resolving end-user issues in a timely and professional manner. As a member of our team, you will be exposed...
-
Education Support Assistant
4 weeks ago
Aldridge, Walsall, United Kingdom Teaching Personnel Full timeEducation Support Assistant OpportunityWe are seeking a dedicated and passionate Education Support Assistant to join our team at a client school in Wrea Green. As a key member of our team, you will provide vital support to the classroom teacher in delivering engaging and effective lessons.Key Responsibilities:Assist in the planning and preparation of...
-
Senior Medical Sales Professional
4 days ago
Aldridge, Walsall, United Kingdom Winncare Full timeAbout the RoleWe are seeking an experienced Senior Medical Sales Professional to join our team at Winncare. As a key member of our sales team, you will be responsible for delivering profitable growth in both Rental and Sales within designated territories and sectors across all product groups.Key ResponsibilitiesGrow Revenues in both Rental and Capital...
-
IT Infrastructure Engineer
1 month ago
Aldridge, Walsall, United Kingdom Orridge and Co Ltd Full time £50,000Job Title: IT Infrastructure EngineerLocation: HybridWe are seeking an IT Infrastructure Engineer to join our IT team at Orridge and Co Ltd. The team works in a hybrid environment, giving a balance of office and remote work. The role is key to supporting the company's business and delivering operational support to the field teams.Key Responsibilities:* Plan...
-
Technical Support Specialist
4 days ago
Aldridge, Walsall, United Kingdom Aldridge Full timeAldridge is seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical assistance and support to end-users in a timely and professional manner.Estimated salary: $65,000 - $85,000 per year.The successful candidate will have strong problem-solving skills, a positive...
-
Support Staff
2 days ago
Aldridge, Walsall, United Kingdom Premium Country Pubs Full timeAbout Our Team We're a close-knit team at Premium Country Pubs, passionate about delivering exceptional customer experiences. As a Part Time Kitchen Assistant, you'll be an integral part of our kitchen team, working closely with our chefs to serve high-quality food to our guests. Key Responsibilities Ensure the kitchen is stocked, clean, and ready for...
-
Account Management Lead
1 month ago
Aldridge, Walsall, United Kingdom BK Plus Limited Full timeJob SummaryThe Central Date Team Leader is responsible for overseeing the client creation, onboarding processes, and management of permissions within the organization.Key ResponsibilitiesTeam Leadership: Lead and manage the central admin team, providing guidance, support, and training to ensure optimal performance and professional development.Client...