Head of Engagement Management and Strategy

5 days ago

London, Greater London, United Kingdom LexisNexis Risk Solutions Full time

About the Business:

LexisNexis Risk Solutions is the leading provider of risk assessment solutions. Within our Business Services division, we offer a range of solutions focused on helping businesses drive revenue growth, maximize operational efficiency, and improve customer experience.

Our solutions help our customers solve complex problems in the areas of Anti-Money Laundering, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.

You can learn more about LexisNexis Risk Solutions at the link below.

About our Team:

The team of fraud specialists work within the Professional Services area, and your experience and knowledge within the fraud prevention space will be key to defining and evolving the overall direction for the team and supporting individuals with their recommended strategies for a diverse customer base.

About the Role:

As the Head of Engagement Management, you will lead and develop a team of Engagement Managers. Our Engagement Managers support customers with optimizing their fraud strategies, maximizing the value from LexisNexis Risk Solutions' fraud prevention product portfolio.

Responsibilities:

  • Supporting Engagement Managers to deliver fraud strategies that maximize the value from LexisNexis Risk Solutions' fraud prevention products.
  • Coaching Engagement Managers, including defining career development plans, completing enabling performance reviews, and holding regular catch-ups.
  • Tracking and driving key account growth through supporting the team with defining and executing account roadmaps, driving a common strategy holistically across our customer verticals.
  • Building and managing relationships with key Exec/Senior Stakeholders across our customer base, serving as an industry expert/trusted advisor and point of escalation.
  • Collaborating with key customers to identify and address strategic issues, operational, and regulatory requirements, leveraging SME knowledge and prior experience to identify growth areas and implement best-in-class solutions.
  • Partnering with internal teams to drive initiatives, identifying and developing new opportunities by having a competent understanding of the core product, services, and fraud landscape.
  • Adding value by proactively identifying and mitigating risks, providing innovative solutions and recommendations quickly and efficiently, providing feedback and knowledge gained from prior experience and awareness of both customer and industry requirements to improve the product and services.
  • Defining and driving processes and consistency for customer engagements and deliverables, overseeing the scoping, prioritization, and delivery of customer account deliverables.

Requirements:

  • Previous experience as a fraud manager or equivalent within the financial services industry.
  • Experience with fraud prevention strategies utilizing industry-leading applications.
  • Exceptional verbal and written communication skills, including presentation experience.
  • A problem solver with the ability to define and drive a strategy to a successful outcome.
  • A proactive nature with the ability to manage competing priorities.

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