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Head of Engagement Management

2 months ago

London, Greater London, United Kingdom LexisNexis Risk Solutions Full time

About LexisNexis Risk Solutions

We are the essential partner in the assessment of risk, providing innovative solutions to help businesses drive higher revenue growth, maximize operational efficiencies, and improve customer experience.

About the Business

Our solutions focus on Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.

About the Role

As the Head of Engagement Management, you will lead and develop a team of Engagement Managers who support customers in optimizing their fraud strategies, maximizing the value from our fraud prevention product portfolio.

Key Responsibilities

  • Support Engagement Managers in delivering fraud strategies that maximize the value from our fraud prevention products.
  • Coach Engagement Managers, including defining career development plans, completing enabling performance, and holding regular catch-ups.
  • Track and drive key account growth by supporting the team in defining and executing account roadmaps, driving a common strategy across customer verticals.
  • Build and manage relationships with key Exec/Senior Stakeholders across our customer base, serving as an industry expert and trusted advisor.
  • Collaborate with key customers to identify and address strategic issues, operational, and regulatory requirements, leveraging SME knowledge and prior experience to identify growth areas.
  • Partner with internal teams to drive initiatives, identifying and developing new opportunities by having a competent understanding of our core product, services, and fraud landscape.
  • Add value by proactively identifying and mitigating risks, providing innovative solutions and recommendations quickly and efficiently.
  • Define and drive processes and consistency for customer engagements and deliverables, overseeing the scoping, prioritization, and delivery of customer account deliverables.

Requirements

  • Previous experience as a fraud manager or equivalent within the financial services industry.
  • Experience with fraud prevention strategies utilizing industry-leading applications.
  • Exceptional verbal and written communication skills, including presentation experience.
  • Problem-solving skills with the ability to define and drive a strategy to a successful outcome.
  • A proactive nature with the ability to manage competing priorities.